Meet your ally

Turn quiet leads into real sales—fast

AI that follows up instantly so you don’t miss another chance

Built for

Proven AI follow-up

We use simple AI tools that reply to leads right away, day or night. That means more chats, more appointments, and more sales from the leads you already have.

About Us

Why Small Step Big Step works

You’ve got leads coming in, but lots go quiet because no one answers fast enough. We fix that by answering right away and keeping the conversation moving so those leads don’t slip away.

We also wake up old contacts with gentle text and email nudges, and we give you a free CRM and a ready-made landing page so you can start small and win more. You’ll see quick replies, more booked calls, and less time chasing people. Let us handle the follow-up so your team can focus where it matters.

Don’t lose

You need instant follow-up

When people reach out, they expect an answer fast. If you don’t reply, they go elsewhere. Our AI-powered speed to lead sends a friendly reply the moment a web form, ad lead, or message hits your inbox.

That quick reply can hold a lead, book a call, or get basic info so you can follow up with the right person. You’ll get more warm conversations and fewer dead leads. It’s an easy way to turn more of your interest into real bookings and money.

Why Small Step Big Step?

Why trust us

We started Small Step Big Step to stop good leads getting wasted. We keep things simple and useful, not clever for the sake of it. Our tools answer quickly, follow up gently, and bring old contacts back to life.

You’ll get clear reports and a friendly setup, plus a free CRM and website to make the first moves easy. We want you to feel more in control and see more customers without more work from your team.

Our Services

We help you catch and convert leads using simple, smart tools. From instant replies to a 24/7 voice agent and free CRM, each service is built to get more sales from the leads you already have.

AI-Powered Speed to Lead

Instant replies that hold new leads while you follow up. AI asks the right questions and can book calls. Click below to learn more.

Database Reactivation Campaigns

We send simple texts and emails to wake up quiet contacts and old leads. Small messages, big returns. Click below to see examples.

Voice AI Agents

A friendly AI receptionist that answers calls, captures details, and books appointments around the clock. Click below to get setup help.

Free CRM System

A simple, free CRM to track contacts, messages, and pipelines in one place. No hosting fees and easy to use. Click below to get access.

Free Templated Website

A conversion-focused landing page built for your business and hosted free. Quick to launch and easy to edit. Click below to get your page.

Setup & Support

We help you connect tools, write messages, and teach your team to use the system. Friendly help so you’re not left guessing. Click below to get support.

How fast will your AI reply to a new lead?

Our AI replies instantly — within seconds of a lead coming in. It can welcome the person, ask a few quick questions, and offer to book a call so the lead stays warm until you or your team can follow up.

Can you bring back old or quiet leads?

Yes. We run gentle SMS and email campaigns to reawaken old contacts and lost leads. The messages are friendly and simple, so people are more likely to reply and book again.

Do you handle phone calls as well as messages?

We do. Our Voice AI agents can answer calls day and night, capture basic details, and book appointments. They make sure callers don’t get sent to voicemail and that warm leads are saved.

What’s included with the free CRM and website?

The free CRM links your contacts, messages, and pipeline in one place so you can see where leads are. The templated website is a ready-made landing page built to convert, hosted with no fees so you can start quickly.

How much setup do I need to do?

Very little. We’ll help connect your forms, ads, and phone to the system. Most small teams are set up and running in a few days, and we’ll show you how to use the tools without the tech headache.